The current pandemic from COVID-19 is currently impacting our business in the following:
We are still working hard to get your orders to you as fast as we can. Please be aware that depending on the shopping destination, your package may experience delivery delays. USPS have been impacted by the pandemic and shipping times have been slower than usual. Please contact us if you have further concerns.
We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends and during physicals inventory audits, we may take up to 2 business days to ship orders.
Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
If your tracking shows that your package has not been delivered that there seems to be an unexplained delay in the delivery of your package, feel free to contact us and we would be happy to help you the best we can.
If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will me refund, less any additional shipping expenses.
We are NOT responsible for lost, misdelivered, or stolen packages or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery services.
We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide we recommend purchasing tracking and keeping shipping receipts for your records.
Domestic Shipping Information
eOur shipping options for shipping within the U.S. are as follows: Business days are Monday through Saturday only and do not include national holidays.
Orders under $75 that ship free will do so under the most economical shipping method, which can include but is not limited to services available through USPS.
Paid Shipping costs are calculated at checkout and are based on the weight of your package.
Delivery dates for "FREE" shipping are not guaranteed. We are not responsible for the package once tracking shows that the package has been shipped.